Frequently Asked Questions

All of our software is fully customizable, and we work with you personally to tailor our programs to meet the individual needs of your business. Our software will save you time and labor and increase your company’s overall efficiency.

We have been creating software solutions for our clients for over fifty years, continuously evolving to meet the demands of an ever-changing technoscape. We offer more functionality and customizations than our competitors, at a competitive price. And our product support and customer service are second-to-none.

We appreciate that our clients often work daily with sensitive information, and the privacy and security of your data is our top priority. We offer SSL (Secure Sockets Layer) and a highly-encrypted database that exceeds industry standards. Also, vulnerable data such as Tax IDs and SSNs are only hosted locally and NEVER reach our database.

We design our products with our customers in mind, making sure they are user-friendly and intuitive. We also give full tutorials at installation, and our customer service team is always available to help.

Yes! We have clients all over the world, and we can customize any of our programs to be in full compliance of local statutes.

Due to the customizable features, it is virtually impossible to say until we have a better idea of what your needs are. Of course, we are more than happy to provide free detailed quotes once we have more information. Annual maintenance fees, as a rule of thumb, are approximately 15-20% of the license fees. Please contact sales@mimics.com or fill out our contact card on the site.

This will vary depending on the programs commissioned, the data conversion, specified customizations, interfacing and accounting specifications unique to you. Every MIMICS implementation is tailored to the institution, so after we have a good idea of what you want, we can give you a more specific timeline. Focused projects typically take around six months, and a full implementation can take one to two years.

Absolutely! We offer live online demonstrations via Webex, and can schedule one at your convenience. We also offer on-site demonstrations at any of our offices, and remote demonstrations if you prefer. For any one of these options, please fill out our online contact card, or email us directly at sales@mimics.com.

Of course! Due to the variety of specific arenas we operate in, we would just want to make sure we have enough information so that we can put you in touch with an appropriate client. Please contact our sales team at sales@mimics.com to facilitate.

Great! You can contact us in whichever manner is most comfortable for you. We would just like some initial information as to your specific needs and goals, and we can go from there. You can contact us via phone, email, or simply fill out the contact card here on our site and we will be in touch shortly.

We do not offer hosting services directly. However, we can configure our software to work with any hosting choice of our clients, including major providers like AWS, Azure, Oracle Cloud, and others.

Yes, we offer both remote and on-site training options to ensure your team is fully equipped to use our software effectively. Trainings are tailored to your specific system configuration and workflows.

Yes. Our Advanced API Toolkit add-on module provides robust RESTful API access, enabling seamless integration between MIMICS systems and your existing infrastructure, third-party platforms, or data warehouses. Our team works with you to define the integration scope and ensure compatibility.

MIMICS provides dedicated post-implementation support with direct access to our technical team. We offer responsive helpdesk support, regular software updates, compliance-driven enhancements, and proactive account reviews. Our clients consistently praise our support responsiveness — many have worked with us for 15+ years.

MIMICS software is flexible and can be deployed on-premise, in the cloud (AWS, Azure, Oracle Cloud, and others), or in a hybrid model. We work with your IT team to determine the best deployment architecture for your institution's security policies, compliance requirements, and operational preferences.