MIMICS Process Flow Application is generalized so that any process can be tracked. It defines what steps are taken during any process. MIMICS Process Flow System allows the user to define the flow of a process with both automated and manual components. The user defines the events and decision points that occur during the flow and follow the transactions through the process. At each point a user will approve or disapprove the step determining the queue for verification by the decision makers at these points. For example during the approval step, if the user disapproves the transaction, the transaction will appear on another user's screen for processing. An email may be automatically generated with instruction regarding the transaction. At some points along the way reports may be generated during the process or data may be exported at these points. The user has a dashboard on which they can view the transactions in the various queues and, if they have authorization, can verify that the transaction has met the criteria of the event, passing the transaction along in the process flow. The system will create alerts to the user for action to be taken, including action for transaction that become stale in the queue.
We want to set up a sales program based on leads generated from our website. Our website logs the prospect requests and passes them to our sales force. Our sales force calls the prospect and either makes a sale or adds the prospect to a call-back queue. This process is, of course, highly simplified but the flow is shown below.
The whole process can be described as a series of events with choices that can be made. These events and optional choices include the queue to which the transaction is sent, what is to be printed, if anything, and what kind of alerts to set.
The event is the basic unit in the Process Flow. The event defines when in the process something is to occur and is to be reviewed or approved. Various processes can occur within an event such as printing reports or adding additional data to the database. In addition, the "manager(s)" or person(s) responsible for each event is defined.
The flow of events is defined by each event in the process. Each event defines the next event or events that can occur. For example, the next events to occur could be to approve the transaction and move it to the next event or to reject the transaction and send it back for further processing. The sum of all the events with their definition of the next events defines the flow of the process.
When a transaction is sent to another event it can be sent with a special alert to the responsible party for that event. It will show up on the manager's dashboard as usual but a pop-up alert will appear on that person's screen.
Reports can be defined for each of the events so that the manager of the event can print this user-defined report. It could be a status report, list of items in the queue or any other report created from the database.
At each event, data can be entered to the database by way of a user-defined screen. Automatically, the status of the event is added to the database but, for example, the user may be expected to collect some information from a customer or prospect that will be added to the database.
Each user has a dashboard that shows their queue(s) of transactions. The person may be manager of several events so there will be several queues shown. By double-clicking a transaction in the queue, the transaction is passed to the subsequent event. The manager is also able to print reports or add more data from the dashboard. The administrator has a dashboard showing the status of all transactions and all queues for all managers for monitoring purposes.
Centralize and manage all aspects of client communications including sales/marketing campaigns, and history of service across multiple MIMICS modules. Read More ^
Ensures that your data and system is protected and can be fully accessed or restored in the event of catastrophe. Read More ^
Allows customer forms such as confirmations and statements to be encrypted and emailed automatically. Read More ^
A customized web interface that allows your customers to view history and to place requests, with the look and aesthetics to match your own website. Read More ^
Allows secure, read-only access to aspects of the database of the related MIMICS module, for data mining or to allow you to create your own reports or exports. Read More ^
Includes functionality for general ledger, accounts receivable/payable, fixed assets, payment processing, purchasing and account reconciliation. Can interface with any other MIMICS module. Read More ^
You deserve better financial software. We have been thoughtfully crafting intuitive, easy-to-use software for decades to give you more of what you want, less of what you don’t.
Software should not be one-size-fits-all. We take the time to get to know what makes you you, so that we can customize our software to offer a product that is exactly to your specifications and intuitively easy to use.
Our software does much of the “heavy lifting” of calculating, processing and automating to help greatly boost your productivity, streamline workflow operations and get you moving at optimal efficiency.
Beyond the labor you will save with the wide-ranging functionality our software provides, our customizations give you more of what you want for a lower price than our competition.
We respect the sensitive nature of your information. That’s why we offer industry-exceeding security, including fully-encrypted databases and data tokenization.
We truly pride ourselves on our friendly, responsive customer support, day or night. We love our customers and strive for 100% client satisfaction. But don’t take our word for it; read what our actual users say.
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We are very happy with the MIMICS product that we are currently using. Our staff is very complimentary of the customer service there, as well as the response time.
We are happy with MIMICS. The Repo system we use has been very stable and customer support is readily available if needed.
Software is very customizable, allowing us address needs and changes as they arise.
The method used prior to MIMICS' installation in 2004 was a manual ledger. I'd say 100% increase in efficiency!
After working with MIMICS for over 15 years, I can honestly say their customer service is above and beyond expectations. Whether working on an upgrade to an existing product or requesting an additional service, the response time is exceptional. The staff is always pleasant and accessible!
[MIMICS Item Collections system is] a top-of-the-line domestic item collections software that we not only use for form printing, but also to balance to our general ledger account…we are very pleased with the quality of the product and the service we receive.
Since 2004, the Central Bank of The Bahamas has engaged MIMICS to develop several solutions to automate the processing of dormant accounts, to integrate cash management activities with straight-through processing capabilities, and to provide bondholder accounting for its registrar activities. Through the automation of these activities, the bank has achieved greater efficiency in its operations, with the desired audit trails.
The Bank is pleased with the quality of service support delivered by MIMICS and its demonstrated commitment to ongoing product enhancement in a cost-effective manner.
Saves on time both tracking collections and paying collections. It takes me about 5 minutes every time it is used, compared to 30 to 1 hour-plus by hand.
The system is very efficient for our daily use. It functions exactly the way we need it to.
The Repo software completely automates the pledging of securities to our sweep customers and communicates to these customers their daily positions.
Customer service is fantastic!
Born of the simple idea that your software should do exactly what you need it to do, MIMICS has been making customized financial software solutions since 1976. We craft systems that interface seamlessly with one another as well as with third-party programs to make your business operations run at optimum efficiency. Dedicated to customer satisfaction, we offer remote or on-site installations, trainings and outstanding people support. We are a company built on ingenuity and fueled by possibilities.
We appreciate that without our customers, we would never have made it this far, and we will never take them for granted now or in the future. Ensuring that our customers are always well taken care of is a founding principle of this company, and we will continue always with a customer-first state of mind.
We work hard to create a workplace that encourages inclusion, collaboration, respect and open communication. We have fun together. We listen to one another. We work hard, but maintain a good work-life balance. We always treat ourselves and customers with respect, and have no tolerance for intolerance or discrimination in any form. We support, we help, we drive one another to succeed.
We strive to be leaders of the financial software industry. To us, this means thinking ahead, challenging and pushing ourselves to be better, to do more. Asking questions like ‘How can we make this better for our customers?’ Trying new things and taking chances. We don’t want to keep up with technology, we want technology to follow our lead.
We want our actions to match up with our core beliefs on a daily basis. We also understand the many facets of integrity, from product design, to delivering customer satisfaction as promised, to acting financially responsible. Our reputation has been built on integrity, and we will continue to bolster it with thoughtful intentions and actions.
All of our software is fully customizable, and we work with you personally to tailor our programs to meet the individual needs of your business. Our software will save you time and labor and increase your company’s overall efficiency.
We have been creating software solutions for our clients for forty years now, continuously evolving to meet the demands of an ever-changing technoscape. We offer more functionality and customizations than our competitors, at a competitive price. And our product support and customer service are second-to-none.
We appreciate that our clients often work daily with sensitive information, and the privacy and security of your data is our top priority. We offer SSL (Secure Sockets Layer) and a highly-encrypted database that exceeds industry standards. Also, vulnerable data such as Tax IDs and SSNs are only hosted locally and NEVER reach our database.
We design our products with our customers in mind, making sure they are user-friendly and intuitive. We also full give full tutorials at installation, and our customer service team is always available to help.
Yes! We have clients all over the world, and we can customize any of our programs to be in full compliance of local statutes.
Due to the customizable features, it is virtually impossible to say until we have a better idea of what your needs are. Of course we are more than happy to provide free detailed quotes once we have more information. Annual maintenance fees, as a rule of thumb, are approximately 15-20% of the license fees. Please contact firstname.lastname@example.org or fill out our contact card on the site.
This will vary depending on the programs commissioned, the data conversion, specified customizations, interfacing and accounting specifications unique to you. After we have a good idea of what you want, we can give you a more specific quote, but the average is around 60 days.
Absolutely! We offer live online demonstrations via Webex, and can schedule one at your convenience. We also offer on-site demonstrations at any of our offices, and remote demonstrations if you prefer. For any one of these options, please fill out our online contact card, or email us directly at email@example.com.
Of course! Due to the variety of specific arenas we operate in, we would just want to make sure we have enough information so that we can put you in touch with an appropriate client. Please contact our sales team at firstname.lastname@example.org to facilitate.
Great! You can contact us in whichever manner is most comfortable for you. We would just like some initial information as to your specific needs and goals, and we can go from there. You can contact us via phone, email, or simply fill out the contact card here on our site and we will be in touch shortly.