Frequently Asked Questions
If the MIMICS System is accessed through a Network locate the server where MIMICS is saved. Inside the MIMICS Folder look for an exe file which is a file that ends in .exe. Right click over the file and select Send Shortcut To Desktop.
Please call your representative or register to join the MIMICS Client Services Website and there will be a link to the FTP site.
First, make sure Caps Lock is disabled. Next, find out from your IT Administrator if your password has expired recently. Also, make sure you are entering the correct User ID. If you know the system tracks bad password entries then you can close out of the log in screen and re-try in 10 minutes. Sometimes, the system will kick you out if you've had numerous failed attempts. Finally, you can contact your IT Administrator who can re-set your password, or the authorized administrator can contact MIMICS for assistance.
After receiving an error in the system one way to notify us of the problem is to send us the ELF File. First, close out of the system. Right click on the MIMICS Icon on your desktop and select Properties from the list. When the Properties screen appears select Find Target. The MIMICS Folder should appear on your desktop. Click over View in the Menu bar at the top and select Details from the list. Sort the content of the folder by Type (this is the column between Size and Date Modified) and you will see a file type called ELF File if you scroll down the list. Copy that file and paste on to your desktop. Attach this file to the email you are sending to your MIMICS support representative, or alternatively, you can send it to email@example.com. Please do not forget to provide your contact information in the email.
After selecting Print from the print preview screen the Print screen will appear. There is a check box at the bottom for Print To File. Select that and select the file type from the drop down. It defaults to Text File but you can find PDF File at the bottom. Choose the location to save the document to and select Print.
The site can be accessed by selecting the following link: https://mimics.webex.com
Annual Maintenance Fees vary depending on the MIMICS System you are licensing but as a rule of thumb they are 15-20% of the License Fee.
The number of concurrent users who may access the MIMICS System is dependent on the number of concurrent users licenses you purchase, and the type of Client Database Server you would like to use. For Advantage Database server, the range is from 1 to unlimited and the price is on a sliding scale. Please contact us for more detailed pricing information.
Yes. Please contact us at firstname.lastname@example.org or fill out our Contact Us form through the website if you would like more information on our product and to schedule a system demo. Our demos usually last for one hour and we use WebEx to facilitate the remote system presentation. All you need is a phone to access the conference call and a computer with Internet Access to view the system remotely.
Please send all Requests For Proposals (RFP) and Requests For Information (RFI) to email@example.com or to the MIMICS sales representative, if you were contacted by MIMICS. When sending the material please indicate the deadline for the requested response.
Yes, we have our client references grouped by region, industry, product type, organization size, etc. In order for us to provide the best reference list for you, please contact your MIMICS sales representative.